Refund Policy
When a GemRender plan charge can be refunded, and how to ask.
Last updated: 2026-09-09
GemRender plans are subscriptions billed monthly or yearly. Each charge comes with a render budget that is consumed the moment renders are generated, so refunds work as follows. Last updated: September 9, 2026.
Cancel anytime
You can cancel your plan at any time from your billing page. Your plan stays active until the end of the period you already paid for and does not renew. Canceling does not by itself trigger a refund.
Unused periods
If you subscribed by mistake or changed your mind, you can get a full refund of a charge within 14 days of that charge, as long as none of the renders from that billing period have been used. Email support@gemrender.com from the address on your account with the order number from your receipt. We reply within one business day. A refunded plan is canceled immediately.
Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
Used periods
Once renders from a billing period have been used, that charge is not refundable. We do not offer partial or prorated refunds, including when you cancel part-way through a period or switch to another plan.
Yearly plans
A yearly charge follows the same rule: a full refund within 14 days if no renders from the year have been used. After that, the plan runs to the end of the year you paid for and can be canceled so it does not renew.
Failed renders
You are never charged a render for a generation that fails. The credit is returned to your account automatically. If a credit went missing, contact support and we will restore it.
Free renders
Renders granted on sign-up or on request have no cash value and are not refundable.
Who processes payments and refunds
Payments and refunds are processed by Waffo Pancake, our merchant of record. Your receipts come from Waffo. When we approve a refund we submit it to Waffo, and you receive a confirmation email once it completes.
Disputes
Please contact us before opening a chargeback with your bank. Most billing questions are resolved within one business day.